Maintenance Requests
If you are having trouble the first thing you should check is http://status.secondlifegrid.net/ for any ongoing issues. If LL is doing rolling restarts then we strongly advise that you do not rezz anything during this time because prims during a LL restart and there is nothing w can do about it.
If you have general questions about how to do stuff in SL check the following links:
http://community.secondlife.com/t5/Second-Life-Answers/ct-p/Answers
http://community.secondlife.com/t5/English-Knowledge-Base/tkb-p/English_KB%40tkb
https://secondlife.com/videos/
The videos are especially helpful! If you have not been able to find your answers and none of your friends can help try opening up a Segarra Estates Group Chat. Your neighbors are among the smartest, most kind and helpful people in SL!
You may request a restart of an offline region or request a restart of a seriously dysfunctional sim by sending a request to LL with an “Offline Region” ticket (these are looked at within 15 minutes and may be submitted by anyone in SL or by starting a Live Chat if you are able. You can find the links for these at https://support.secondlife.com/contact-support/. This is the fastest way to get your sim functional again. Most of the time we have to file a ticket just like you and if you by pass us and go straight to LL you drastically reduce your response time because you don’t have to wait for us.
If you would like a Lag Investigation, help with a neighbor dispute, or other requests please contact Hottie Something with an IM.
